Complaints Process

Complaints Process 

Last updated: June 2026 

At Armstrongs Finance Limited, we are committed to providing a high standard of service. If you are unhappy with any aspect of our service, we encourage you to let us know so we can work towards a resolution. 

How to Make a Complaint 

If you have a complaint, please contact our Complaints Officer using the details below: 

Krystal Petty 
Complaints Officer 
Armstrongs Finance Limited 

Email: complaints@armstrongsfinance.co.nz 

Address: 
61 Mountain Road 
Mount Wellington 
Auckland 1060 

Please provide as much information as possible, including your name, contact details and a description of your concerns. 

What Happens Next 

Once we receive your complaint, we will: 

• Acknowledge receipt of your complaint 
• Review the information provided 
• Investigate the matter where required 
• Keep you informed of progress 
• Work with you to reach a fair and reasonable resolution 

We aim to resolve complaints as quickly as possible and will communicate with you throughout the process. 

If We Cannot Resolve Your Complaint 

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to our external dispute resolution provider. 

Armstrongs Finance Limited is a member of Financial Services Complaints Limited (FSCL), an approved dispute resolution scheme. 

FSCL provides an independent and free service to help resolve complaints. 

Financial Services Complaints Limited (FSCL) 

Website: www.fscl.org.nz 

Email: complaints@fscl.org.nz 

Freephone: 0800 347 257 

Post: 
PO Box 5967 
Wellington 6145 

Before FSCL can consider your complaint, you will generally need to give us an opportunity to investigate and respond. 

Our Commitment 

We take complaints seriously and view them as an opportunity to improve our services. We are committed to handling complaints fairly, respectfully and in a timely manner.